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Abstract
This paper is intended to illustrate the state
of the art regarding the Citizen Report Card (CRC) system
and how it was used to solicit peoples’ ideas.
The results led the Revolutionary Government of Zanzibar
(RGOZ) to change a long-standing policy of providing
free water supply services and instead formed a Water
Agency, whose mandate, inter alia, is to institute cost
sharing practices. The paper discusses the use of the
National Master Sample (NMS) in selecting households
in order for the results to be representative and comparable
with any other household surveys in the system of surveys
and censuses. The Participatory Service Delivery Assessment
(PSDA) has combined quantitative approaches in the form
of a standardized questionnaire and sampling framework
using the NMS that allows for results which are statistical
‘representativeness’ of the population.
Qualitative aspects of the study include the use of
narrative analysis and ranking of answers following
probing.
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